To return an item to Northern Tool Hire, first contact us by post, email or telephone to obtain a Returns number. This will allow us to identify your items when they arrive, avoiding processing delays and potential errors. Contact details are on our Contact Details page.
If you change your mind
If your item(s) have not yet been dispatched and you want to change or cancel all or part of your order, we recommend that you contact us by phone or email. Once dispatched, we cannot recall the items, and you will have to bear the cost of returning them to us.
Items damaged in transit
If any items were damaged in transit, please report it to us within seven working days (or two working days for our business customers). If the items are visibly damaged on receipt, we recommend that you record this on the carrier's delivery note. Items should be returned in their original packaging complete with all accessories and documentation. Once received back into our warehouse, we'll issue a replacement or full refund to you via your original payment method and reimburse your reasonable return carriage costs.
Items faulty after 30 days
If any of your purchases develop a fault, and it's more than 30 days since receipt, then provided your item is within its warranty period, you are entitled to a warranty repair. If the item is faulty, we'll fix it, replace it or give you all or some of your money back depending on how long the product might reasonably be expected to last.
Many manufacturers provide an on-site service and/or telephone help facilities for your convenience, which we recommend you use in order to correct the fault quickly. As a consumer, you have legal rights in relation to products which are faulty, not as expected, of satisfactory quality, or fit for purpose. We offer resolutions according to the timelines outlined by the Consumer Rights Act 2015. Nothing in these terms will affect your legal rights. For business customers all warranty repairs after 28 days of receipt are referred directly to the manufacturer.
Distance Selling Regulations
In line with the distance selling regulations, as a consumer you have a cooling off period where an item can be returned within 14 days following the day after you receive your item. The item must not be used and must be 'as new' when returned to us. You must return the item to us or request us to collect the item, in either case, at your cost. Once you've informed us that you wish to return your item, you have 30 days to return it. Once the item is received at Atlas Trading Group, we'll issue a full refund for the product to your original payment method. Please note that this policy has some limitations and does not apply to business customers.
You can download a Returns form (you will need a PDF reader) and complete it off-line if you prefer.